Booking Process & Conditions
How to Book Your Dolomite Safari Adventure
Get in Touch
Fill out our booking request form or contact us directly via email. Let us know your preferred dates, number of participants, and the type of experience you're looking for (single-day tour, Via Ferrata Safari, Ski Safari, custom trip, etc.).
Personalized Proposal
Based on your preferences, we’ll send you a detailed proposal including itinerary, difficulty level, pricing, and availability.
Confirm Your Booking
Once you're happy with the proposal, confirm your booking by email. We’ll then send you payment instructions to secure your reservation.
Deposit & Payment
Single-Day Experiences
A 50% deposit is required to confirm the booking.
The remaining balance is due on the morning of the activity.
Multi-Day Safaris & Expeditions
A 30% deposit is required to confirm the booking.
The remaining balance is due during the pre-tour briefing or as otherwise agreed.
All deposits are non-refundable, including cancellations due to personal reasons, illness, injury, travel disruptions, flight cancellations, weather concerns, or any other circumstance beyond our control, except where required by applicable law.
Final Information Package
Once your booking is confirmed and the deposit has been received, you will receive a complete information package including:
Equipment and clothing list
Meeting point and schedule
Guide contact details
Final logistics and weather updates (when applicable)
Booking Conditions
Cancellations & Refunds
Single-Day Experiences
50% non-refundable deposit
Multi-Day Safaris
30% non-refundable deposit
No refunds will be issued for deposits paid by the client, regardless of the reason for cancellation, except where required by applicable law.
Weather, Safety & Alternative Activities
Mountain weather can change rapidly and conditions cannot be controlled.
The guide will always assess weather and mountain conditions with safety as the top priority. In the event that the planned itinerary is not suitable due to weather, snow conditions, rockfall risk, lift closures, or other safety concerns, the guide will propose a suitable alternative.
This may include:
An alternative via ferrata route in a different mountain area with better conditions.
A beautiful hiking or trekking experience exploring hidden corners of the Dolomites, combined with a traditional lunch at a charming local mountain hut.
Indoor climbing instead of outdoor climbing.
Ski touring or resort skiing in a different area with more favorable snow and weather conditions.
Changes due to weather or mountain safety conditions do not constitute grounds for cancellation or refund.
The mountains cannot be controlled, and booking a mountain experience implies accepting a reasonable degree of flexibility regarding routes, locations, and activities.
Any additional costs generated by changes requested by the client (such as extra accommodation, private transfers, alternative accommodation, or modified logistics) remain the responsibility of the client.
Health & Medical Conditions
It is the client's responsibility to inform us in advance of any relevant medical conditions, injuries, allergies, or other circumstances that could affect participation or safety during the activity.
Food Allergies & Dietary Requirements
For multi-day tours involving mountain huts or hotels, please inform us of any food allergies or dietary requirements at the time of booking. We will do our best to coordinate with accommodation providers, although options may be limited in remote mountain locations.
Insurance
We strongly recommend that all participants obtain travel insurance covering:
Mountain activities
Medical emergencies
Search and rescue
Trip interruption or cancellation
Fitness & Experience Requirements
We will help you choose an itinerary appropriate to your fitness level and experience. Participants are responsible for ensuring they are physically capable of completing the chosen activity.
Safety is always our highest priority.
Children & Families
Several routes and activities are suitable for children and families. Please contact us before booking so we can recommend the most appropriate experience based on age, fitness level, and previous outdoor experience.
Need Help?
We’re here to guide you every step of the way.